Privacy Policy

1. About LoraMer

LoraMer is a business intelligence platform built by Cote Media that helps marketing agencies and businesses analyze advertising and ecommerce performance data. LoraMer connects to Google Ads, Meta Ads, and Shopify to surface insights and recommendations powered by Claude AI (Anthropic).

2. Data We Access

LoraMer accesses the following data solely to provide its analytics and intelligence features:

3. How We Use Data

We use the data described above exclusively to:

• Display performance dashboards and analytics within the LoraMer platform
• Generate AI-powered insights and recommendations using Anthropic's Claude AI
• Identify performance trends, anomalies, and optimization opportunities
• Enable cross-platform analysis (e.g. connecting ad spend to ecommerce revenue)

We do not sell, share, or use your data for any purpose other than providing LoraMer's services to you.

4. Data Storage and Retention

LoraMer stores the following data in our secure database (Supabase, hosted on AWS):

• Client profiles and notes — stored until you delete the client or your account
• Platform connection tokens — stored until you disconnect the platform or uninstall the app
• Cached analytics data — cached for up to 15 minutes to reduce API calls, then refreshed
• Claude conversation history — stored per client to improve future analysis; deleted when you clear conversations or delete the client

Upon uninstallation of the Shopify app, all store data is deleted within 30 days in accordance with Shopify's data deletion requirements. You can request immediate deletion by contacting us at the address below.

5. Data Security

All data is encrypted in transit using TLS/HTTPS. Data at rest is encrypted by our database provider (Supabase). Platform access tokens are stored securely and never exposed to other users. We implement row-level security to ensure users can only access their own data.

6. Third-Party Services

LoraMer integrates with the following third-party services to provide its functionality:

• Anthropic Claude AI — analytics data is sent to Anthropic's API to generate insights. Anthropic's privacy policy applies to data processed by Claude. We do not send personally identifiable customer data to Claude.
• Google Ads API — accessed via OAuth with your authorization
• Meta Ads API — accessed via OAuth with your authorization
• Shopify API — accessed via OAuth with your authorization
• Supabase — our database provider, hosted on AWS
• Vercel — our hosting provider

7. Your Rights

You have the right to:

• Access the data we hold about you or your connected accounts
• Request deletion of your data at any time
• Disconnect any platform integration at any time, which immediately revokes our access
• Export your client profile and conversation data upon request

To exercise any of these rights, contact us at cotebrandmarketing@gmail.com.

8. Shopify Merchant Data

For merchants using LoraMer via the Shopify App Store:

• We process only the data scopes you authorize during installation: read_orders, read_products, read_customers, read_analytics, read_inventory, read_price_rules
• We respect Shopify's mandatory data deletion webhooks. Upon receiving a shop/redact webhook, all store data is deleted within 30 days
• We do not use merchant or customer data for advertising, profiling, or any purpose other than providing analytics to the merchant
• Customer data accessed through Shopify is used only in aggregate form for analytics (e.g. "142 new customers this month") and is never shared with third parties

9. GDPR and CCPA

LoraMer is committed to compliance with applicable data protection regulations including GDPR (EU) and CCPA (California). We act as a data processor on behalf of our users (merchants and agencies), who are the data controllers for their customer data. We do not sell personal data. We do not use personal data for automated decision-making that would have legal or significant effects on individuals.

10. Contact

For privacy inquiries, data requests, or to report a concern:

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify active users of material changes via email or in-app notification. Continued use of LoraMer after changes constitutes acceptance of the updated policy.